lotuscrafts

Our customer service is available for you from Monday to Thursday between 9 AM and 5 PM, and on Friday from 9 AM to 3 PM. During these hours, we&apos;re here to assist you with any questions or concerns. &#x1F44B;

Our customer service is available for you from Monday to Thursday between 9 AM and 5 PM, and on Friday from 9 AM to 3 PM. During these hours, we're here to assist you with any questions or concerns. 👋.

Service Hours

About Us

Can I cancel/edit my order?

When will my favorite product be restocked?

Which payment options do you offer?

Do you offer gift cards?

How do I redeem discount codes?

How can I make a complaint about an item?

How do I access my free yoga or meditation course?

How do I exchange an item?

Orders

Do you also deliver to a DHL Packstation?

My package has disappeared - what now?

Where is my package?

How much are the shipping charges?

Where do you ship to?

Can I pick up my order in Vienna?

Shipping & Delivery

When and how do I get my money back?

How long do I have to return an item?

Can I return/exchange my order at your physical store?

Returns & Refunds

Is there a discount for yoga teachers?

Do you offer discounts for yoga studios?

What are the terms for Wholesale?

Do you offer discounts for hotels or schools?

Can I buy from your store in Vienna as a B2B customer?

B2B customers

Which shape of meditation cushion is suitable for me?

What is the difference between the rectangular Yoga Bolster and the Yoga Roll?

How do I choose the right Zabuton meditation mat?

Can I remove filling from the cushions?

Can I add my own logo or branding to your products?

What does “Almost Perfect” mean for our yoga mats?

product questions

About Lotuscrafts

Do you offer multi language support?

Our store in Vienna

Our online yogastudio

I would like to contact you by phone.

Sustainability and Responsibility

Which products are GOTS certified?

Why do you rely on organic cotton?

Where do the fabrics come from?

What can I imagine under GOTS?

Where do the husks come from?

What else characterizes your fabrics?

Certifications and Sustainability

Where can I contact you regarding collaborations/press inquiries?

I am an influencer. Is there a possibility for a cooperation?

Is a cooperation for an event possible?

Collaborations

How can I initiate an Amazon return?

Where can I find Lotuscrafts products on Amazon?

Amazon

Service HoursUpdated 3 months ago