lotuscrafts

We are happy to take care of your complaint. To offer you an appropriate solution, we need some additional information about your order. Please submit your complaint through our complaint portal <a href="https://www.lotuscrafts.com/pages/kontakt?hcUrl=%2Fde-DE%2Fflows%2F01J1YZBXR9N35806DZK1DTNJWN" rel="noopener noreferrer" target="_blank">here</a>, so we have everything collected.We will address your issue as quickly as possible.

We are happy to take care of your complaint. To offer you an appropriate solution, we need some additional information about your order. Please submit your complaint through our complaint portal here, so we have everything collected. We will address

How can I make a complaint about an item?

Orders

Can I cancel/edit my order?

When will my favorite product be restocked?

Which payment options do you offer?

Do you offer gift cards?

How do I redeem discount codes?

How do I access my free yoga or meditation course?

How do I exchange an item?

Do you also deliver to a DHL Packstation?

My package has disappeared - what now?

Where is my package?

How much are the shipping charges?

Where do you ship to?

Can I pick up my order in Vienna?

Shipping & Delivery

When and how do I get my money back?

How long do I have to return an item?

Can I return/exchange my order at your physical store?

Returns & Refunds

Is there a discount for yoga teachers?

Do you offer discounts for yoga studios?

What are the terms for Wholesale?

Do you offer discounts for hotels or schools?

Can I buy from your store in Vienna as a B2B customer?

B2B customers

Which shape of meditation cushion is suitable for me?

What is the difference between the rectangular Yoga Bolster and the Yoga Roll?

How do I choose the right Zabuton meditation mat?

Can I remove filling from the cushions?

Can I add my own logo or branding to your products?

What does “Almost Perfect” mean for our yoga mats?

product questions

About Lotuscrafts

Service Hours

Do you offer multi language support?

Our store in Vienna

Our online yogastudio

I would like to contact you by phone.

About Us

Sustainability and Responsibility

Which products are GOTS certified?

Why do you rely on organic cotton?

Where do the fabrics come from?

What can I imagine under GOTS?

Where do the husks come from?

What else characterizes your fabrics?

Certifications and Sustainability

Where can I contact you regarding collaborations/press inquiries?

I am an influencer. Is there a possibility for a cooperation?

Is a cooperation for an event possible?

Collaborations

How can I initiate an Amazon return?

Where can I find Lotuscrafts products on Amazon?

Amazon

How can I make a complaint about an item?Updated 3 months ago