How do I return an item?Updated 10 days ago

If you are not completely satisfied with an item from us, you can return it within 30 days. It doesn't matter if you already unpacked the product.

Important:
Please contact our support team in advance if you

• placed your order via Avocadostore,

• ordered a cover (replacement cover), or

• are returning your item from Switzerland.

In these cases, a separate return process applies and the return cannot be handled through our regular return form.

Returns from Germany, Austria, and the Netherlands will be EUR 3.95, this fee will be deducted from your refund.

For returns from Switzerland a return fee of CHF 10 will be deducted from your refund.

For returns from other EU countries the return shipping costs are the customer's responsibility.

To initiate a return, please follow these steps:

1. Fill out the return form.

2. You will then receive a return label. The return label is only valid for one package. If you need more labels please contact our support here.

3. Attach the return label to the package and take it to the nearest parcel station or post office.

4. Once the return has arrived at our warehouse, we will process the refund as quickly as possible.

If you have any questions, our support team is happy to assist you!

All necessary legal information regarding your right of withdrawal can be found here.