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Returns & Refunds
When and how do I get my money back?
We strive to refund your amount as quickly as possible to the original payment method. Please note that we first need to register and inspect the item in our warehouse, which may take some time. Typically, this process should not take longer than 14
How long do I have to return an item?
The return period is 30 days from delivery of the goods.
Can I return/exchange my order at your physical store?
If you placed your order on lotuscrafts.com, you are welcome to return or exchange your order at our store in Burggasse. Please have your order number and email address ready. We look forward to seeing you!. 📍 Burggasse 36, 1070 Vienna. Mon-Fri 10.3