What happens if my order is returned to the sender due to an incorrect address?Updated 4 months ago

If your package is returned to us because the shipping address was incorrect or incomplete, the following process applies:

What happens to my order?

• Once the package arrives back at our warehouse and is processed by our logistics team, your order will be automatically refunded.
• This process usually takes a few business days after the return has been received.

Will my order be sent again automatically?

• No, we do not automatically resend orders that are returned to sender.
• This is due to logistical and accounting reasons, which require a clean completion of the original order cycle.

What should I do if I still want the product?

• You are very welcome to place a new order in our shop.
• Before ordering again, please double-check that your shipping address is correct and complete to avoid delays or further issues.

Why isn’t reshipment offered automatically?

• Returned shipments are treated as completed returns in our system.
• A new shipment requires a new order, ensuring correct processing, invoicing, and stock handling.