Shipping & Delivery
Do you also deliver to a DHL Packstation?
You are also welcome to have your order sent to a DHL Packstation. You can simply enter the address of the DHL Packstation as the delivery address when placing your order. Please don't forget to include your post number! Please note the maximum packa
My package has disappeared - what now?
If your order hasn't arrived but the tracking shows a successful delivery, please contact us here, and we will work on a quick resolution. We recommend checking with neighbors or household members to see if someone accepted the package. Sometimes, a
Where is my package?
Once your package has been shipped, you will receive an email with your tracking number. You can use this to track the shipping status of your order directly on the shipping service provider's website:. Shipping typically takes 2-4 business days with
How much are the shipping charges?
Germany & Austria: Free shipping on orders over €69, shipping costs of €4.95 for orders under €69European Union: Free shipping on orders over €80, shipping costs of €9.95 for orders under €80United Kingdom: Shipping costs of €14.95Norway: Shipping co
Where do you ship to?
We ship to:. Please note that we do not offer express shipping.
Can I pick up my order in Vienna?
Unfortunately, pickup of online orders at our store located at Burggasse 36, 1070 Vienna, is not possible. If you'd like, you can contact us, and we'll check if the item is in stock at the store and reserve it for you. Store Hours:Mo-Fri 10.30 AM-1 P